Déclaration de confidentialité et de cookies

With the one2three App (the ‘App’), you can use your smartphone or tablet to pay for goods and services purchased by you from Payconiq-approved (online) merchants. You can also use the App to make and receive payments from/to your contacts who also use Payconiq. Payments can also be viewed in the historical transactions.


This privacy and cookies statement is regarding:

Where certain parts pertain only to the use of the Consumer Apps, Merchant Apps and/or the website we will indicate this.


one2three processes both privacy sensitive and personal data. one2three understands the absolute importance of safeguarding the confidentiality of personal data. Personal data is therefore processed and protected by us with due care. We do so in accordance with the applicable laws and regulations governing privacy legislation. Among other things, this means that we:

  • clearly state the purposes for which we process personal data; we do this through our privacy and cookies statement;
  • limit our collection of personal data to personal data that are necessary for legitimate purposes;
  • we first ask for your express permission to process your personal data, in those cases where your permission is required;
  • we take appropriate security measures to protect your personal data, and we demand the same from any third parties that process personal data on our behalf;
  • we respect your right to inspect and correct your personal data and to have it deleted if required by you.


In this privacy and cookies statement, we describe the type of personal data we compile and use and for what purposes. We therefore recommend that you read this privacy statement carefully.



When you use our service, specific data pertaining to you is automatically stored by us. Some of this may contain personal data. We store and use only the personal data that is passed on by you in connection with the services you request from us, as well as data knowingly provided by you to us for processing purposes.


We use the following personal data for the purposes set forth in this privacy and cookies statement: –

  • first name and surname;
  • age;
  • sex;
  • e-mail address;
  • address details;
  • telephone number;
  • order details;
  • location details;
  • surfing and navigation behaviour;
  • technical data pertaining to your device;
  • electronic payment method;
  • payment status;
  • browser settings;
  • IP-address.



We use the above data for the following purposes:

  1. To offer one2three services:
    • To register you as a new user of the Consumer Apps.
    • To identify and authorise you.
    • To order and pay at a Merchant.


The App needs to have access to the following services on your computer, smartphone or tablet:

  • Your location details, to display the nearest merchant.
  • Notifications to send you messages confirming your orders.
  • Your camera to scan QR codes.


  1. Fraud, nonpayment and fake orders prevention
    The prevention of fraudulent use and limiting one2three’s exposure to risk is another objective, as well as preventing, investigating and countering (attempted) unlawful and undesirable activities aimed against one2three, its customers and staff; also, participating in internal and external warning systems.To this end, one2three stores your transaction data, including information in relation to (online) merchants who supplied you with products or services, your personal data and information concerning your electronic approval for the execution of payments.
  2. Improvement of one2three services
    one2three stores and analyses your (transaction) data for purposes of improving the one2three services. Such data is used for example to improve the user-friendliness of the Apps.
  3. Marketing for purposes of one2three and its merchants
    one2three analyses its users’ data when preparing marketing campaigns for new and existing users. The result of these analyses is used in aggregated form.
    one2three analyses its users’ data when preparing marketing campaigns for new and existing merchants. The result of these analyses is used in aggregated form.
  4. Marketing and recommending of products and services available at one2three Merchants
    For the recommending and marketing of products and services available at one2three merchants, one2three uses your order history.
  5. Analysing consumption behaviour
    For analysing the consumption behaviour of its users, one2three makes use of your order history.
  6. Compliance with legislation and regulations Personal data is processed for purposes of complying with laws and regulations as well as sectorspecific guidelines and regulations, including legislation to prevent money laundering and the financing of terrorism, and statutory retention periods.



We retain your data for no longer than is necessary for the objectives described in this privacy and cookies statement, except where we are obliged to do so by law.



We take appropriate security measures to prevent misuse and unauthorised access to your personal data. In so doing, we make sure that only necessary persons will have access to your data, and that access to your personal data is protected.



We distribute a newsletter to inform customers who are interested in learning about our products and services. Every newsletter contains a link for those who wish to unsubscribe.



The personal data you make available to us will not be disclosed to third parties without your consent, except where this is necessary in implementation of an agreement you conclude with us or where we are obliged to do so by law. In the delivery of its services, one2three also makes use of third parties, such as the supplier of its CRM system.



Cookies are small text files that are automatically stored or read out from the visitor’s device (including a PC, tablet or smartphone) whenever you visit a website or when installing and using an app. This is done via the web browser or via the app on the device. The information obtained by a cookie regarding your use of the website or the app can be transferred to a secure server in use by one2three or a third party.


The Apps and the one2three websites use cookies, tokens with an expiration period and similar technologies to process certain information from your device. For example, to remember your identity on different screens in the Apps, so that you do not have to log in repeatedly during your user’s session. In the process, we use the following cookies:

  • Google Analytics (Google Analytics collects information on how you navigate on the App and the website and regarding how much time you spend on the Apps and the website, how much time you spend on a particular page, from which website you were directed to the one2three website, the time and date on which you open the App or website, the type of browser that is used, the IP address of your smartphone or tablet and websites that you visit after using the Apps or logging on to the one2three website);
  • one2three cookies (cookies to remember your identity and previous preferences).

This information is collected and analysed for the following purposes:

  • to generate general statistics and to obtain information on the public’s usage of our Apps and the website;
  • to improve the user-friendliness of the Apps and the website;
  • to analyse usage of the Apps and the website;
  • to match the content in our App and on the website to your interests based on your click and surfing behaviour;
  • to match the ads on our website and in our newsletters to your interests based on your click and surfing behaviour;
  • to improve one2three’s marketing activities for the benefit of existing and new users.


Google is incorporated in the United States. Google has Privacy Shield certification. Click  here for more information on Privacy Shield.


one2three has taken the following measures so as to guarantee your privacy:

  • one2three has concluded a processor’s agreement with Google. Under the terms of this agreement, personal data may only be processed by Google on behalf of one2three and in accordance with its instructions.
  • one2three has de-activated the standard setting in Google Analytics for sharing your personal data with Google.
  • one2three does not share any Google Analytics data with any other services of Google.


Cookies are used to collect data, including the following: your IP address/ID of the device you use to visit the website, data on your click and surfing behaviour, and the resolution used by you in viewing the website.


The website also includes buttons to access and share pages with friends on social networks (such as Facebook, Twitter and Vimeo). To enable these buttons to function, the website includes a code that is provided by these third parties. This code also places a cookie. The privacy statement of these third parties sets out what they do with your personal data.



You can disable the placement of cookies by changing your browser settings (for specific instructions, see your browser help page). If you only wish to accept cookies for Google Analytics and to enable usage of the website rather than advertising cookies, select the following setting in your browser “block cookies from third parties”. Note: most websites do not offer optimum performance when the cookies are disabled.



Most cookies have an expiration date. This means that they expire automatically after a given period and discontinue retaining data from your website visit. You can also disable the cookies manually prior to the expiration date. For more information on this, see the help-function of your browser.



This privacy and cookies statement does not apply in regard to the websites of third parties that are associated with our website via links. This privacy and cookies statement does not apply for example to the (online) merchants from whom you obtain products or services. We cannot guarantee that your personal data will be used by these third parties in a reliable and safe manner. We advise therefore that you read the privacy statement of these websites before availing of these services.



If you have provided personal data to us, you have the right to contact us requesting to view, change or remove this data. You can send this request by E-mail to info@payconiq.com, or call us on: +32-2/50 30 620 (Mondays to Fridays, 10.00-12.00 and 14.00-16.00).



We reserve the right to amend this privacy and cookies statement. Modifications will be notified in the App and on our website. For this reason, it is recommended that you check these on a regular basis in order to be aware of changes.



We are of course at your service should you wish to make a complaint regarding the processing of your personal data. You have the right in accordance with privacy legislation to submit a complaint to the competent supervisory authority in connection with our processing of your personal data.



Should you have any further queries and/or comments to make after reading our privacy and cookies statement, please get in touch with us as follows:


Website:                     https://www.one2three.be

Address:                      one2three NV,

Tervurenlaan 34

1040 Brussel


Telephone number:    +32-2/50 30 620

E-mail address:           info@one2three.be


This privacy and cookies statement was last modified on 10 December 2017.


One2three NV has its registered office at Tervurenlaan 34, 1040 Brussels, Belgium, and is listed in the Commercial Register in Luxembourg under number 0535.701.405.